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Hapi bday! We lov u-Frm zerg and elaine.
*Elaine Sochayseng @ 10:56:32PM Feb-24-2009

Zen happy bday!hehe hope u have fun on ur bday. Enjoy jan sa cbu. =)
*Pam Sanchez @ 12:02:57AM Feb-25-2009

Mommy! Happy birthday p0h.. Woohoo! Inuman nah..! Aylabshu momi.. I wish u gud health, long lyf nd ol d hapineSs n d world.. God blesS p0h!
*TonTon Abejuela @ 2:12:08AM Feb-25-2009

Happy bday sis! Kamusta cebu?
*Taw Tabuena @ 4:31:35AM Feb-25-2009

Happy natal day zenski! Luv u po! Muah muah!
*Kibs Nacnac @ 4:47:18AM Feb-25-2009

Hi te zen!Gudm0rning jL po i2.Hapi Birthday! God BlesS You.Luv u.Misu
*JL Laureano @ 7:06:37AM Feb-25-2009

. .happy birthday sis! Mwuah!
*Carrie Sablan @ 7:34:06AM Feb-25-2009

Happy bday,ate zen!
*Jelynn Capones @ 7:34:32AM Feb-25-2009

Happy Birthday Zen! :-)
*Jules Dysangco @ 7:40:17AM Feb-25-2009

Day by day, we learn to grow. In growing, we learn to give. In giving, we learn to love. And in loving, we learn the real essence of life... Happy Bday Ate Zen, Miss U!
*Nancy Calabio @ 8:14:14AM Feb-25-2009

Zen nkusap k n ping..d rw pwed mya kc my bsita sya hauz nya..wg k mhhurt ah.s tingin ko gf nya!..hapi b-day zen!
*Roland Agaid @ 9:11:17AM Feb-25-2009

waaa! unga! sorry sorry.. happy birthday po! naway maging masaga at mapuno ng biyaya iyong buhay.. hehe.. zum geburstag!
*Ping Gonzales @ 10:02:27AM Feb-25-2009

ayush! cge cge.. thanks! happy birthday po..
*Ping Gonzales @ 10:14:30AM Feb-25-2009

Hapi birthday po.
*Jobe Jose @ 10:25:24AM Feb-25-2009

Hapi bday!!! Wag kalimutan ang pulutan! Hehe, ingat paguwi C ping 2!! Bago number ko Joke lang c Regie 2 Bwahahaha
*Regie Madrid @ 11:34:15AM Feb-25-2009

happy birthday! sori kkalod k lng.. muah!
*Wijay Bariuan @ 11:34:47AM Feb-25-2009

Happy birthday Zen!
*Dulce Lising @ 11:46:28 AM Feb-25-2009

MrS mis0las!haba birdie 2u! yihi.alabshu!kampay!
*Madocs Camarce @ 12:03:32PM Feb-25-2009

Happy bday to the nicest, most chismosa t2 and hottest mom ever!! I love you zen. May you get ur heart's desires. Enjoy ur day ha! Wishing u gud health and lyf!
*Madge Del Rosario @ 1:32:23PM Feb-25-2009

Happy Birthday Goddess!
*Arthur Garcia @ 2:22:23PM Feb-25-2009

Happy birthday anak! Hope u are having a gud time.. Enjoy.. Love u! Mwah!!
*Judith Arguelles @ 4:20:27PM Feb-25-2009

Happy birthday zen! I'm sure masaya ka ngayon. I wish you all the best ;)
*Jade Familleza @ 5:45:25PM Feb-25-2009

if we r stars adrift in nothingness nver think dat ur spark is worthles amidst a billion othrs. coz sumwer, sumhow, sum1 s thankful 4ur light. i am.HAPIBDAY
*Mel Vitorio @ 6:08:16PM Feb-25-2009

Hapi bdax g0ddess
*Reina Joy Dimatulac @ 8:33:46PM Feb-25-2009

M0mi hapi bday! Ayiih! Yes m0mi kuha prn me cedula..
*Epol Buguina @ 9:49:34PM Feb-25-2009

Uy, hapi bday! C jm i2... Hehehe... L8 n ung txt k sau...
*JM Naman @ 1:26:18AM Feb-26-2009

Uy belated!
*Denny Dave Detalo @ 8:57:14AM Feb-26-2009

Hapi bday naman.
*Pau Romualdez @ 12:13:55PM Feb-26-2009

happy birthday!!labo ako dto ko montalban.pizza nlng s ofc.haha
*Doobee Karganilla @ 6:56:27PM Feb-26-2009

Hehe eto nman, go nman ako kung di pg0d.. Hapy bday..
*Bob Labayne @ 7:22:44PM Feb-26-2009

Kita mo, berday mo nga! HABERDEY ZEN!
*Jolyn Capistrano @ 7:50:55AM Feb-28-2009


Again, thanks a lot to all my friends who shared this special day with me, in one way or another. I love you all! =)


an excerpt from my controversial report to the PREX Secretariat


PERSONAL ASSESSMENT

The PREX Basketball Tournament was one great experience for me that I will never forget. There have been learning curves for me like the ones I have mentioned in the earlier part of this report. There might have been people I was able to hurt unintentionally due to my impulsive nature. To them, again, I sincerely apologize.

Yes, I have had my shares of hurts too but those I could ignore. The hurts, however, of the kuyas and ates who whole-heartedly understand the objective we have in conducting the tournament, are another story. It came to our knowledge that in a gathering of the PREX Secretariat officials last Sunday at the Northview I Clubhouse, Kuya Rene Vitorio asked if the Music Ministry is cooking up some special event again because quote-unquote “araw-araw may inuman sa bahay… hindi naman sa bahay kundi sa katabing bahay na ginagawa.” At this, Ate Cynthia De Vera remarked, “Hindi na. Lumipat na sa Violago.”

Kuya Rene, the Basketball Tournament took place for almost a month. I had shared bottles of beer and Gran Matador to these young kuyas, I admit. These bottles were token of my appreciation for the enthusiasm and friendship they have exerted to the PREX Activities. You mentioned araw-araw, kuya. Siguro’y naibilang mo na rito ang mga araw na overnight naming ginawa ang decorations ng Basketball Court para sa PREX Anniversary and sa turn-over ceremonies ng parish priest. Ask Ate Ging about it. Binibisita nya kami. Token of appreciation niya ay food naman. Siguro’y nabilang mo na rin dito yong mga gabing nilambing sa akin ni Ate JL na sa bahay na lang kumain ng sopas pagkatapos ng games ang mga tumulong sa committee. Kasama na rin siguro dito ang mga araw at gabi na nagkukwentuhan kami kung paano makakabawi sa PREX dahil pinagsama-sama nito kaming muli.

Ate Cynthia, there were only 2 times that these kuyas and ates visit Violago. First was in response to an invitation from Ate Nancy. Of course, at Ate Nancy’s place. The second was in response to Kuya Jojo Buhat’s invitation. Nagkataon naming sa bahay mo sya nakatira kaya siguro naging very visible kami sayo. Is it really fair for you to remark na lumipat na sa Violago?

Mga Kuya, mga Ate, the family of young PREX graduates that I was able to put up is not a family of drunkards! Anong hiya na lang nila kay Kuya Edwin na tatay kung ituring nila kung ganoon sila? Hindi po umiinom si Kuya Edwin. Yet, in the event that you will stand up and say I have harmed the lives of these young ates and kuyas and in the event that you raise your hand and tell me I have not done anything good for the seminar (since the basketball tournament awakened a lot of sleeping kuyas who all of a sudden invited that much participants you saw in Class 84), I will humbly take my hands off the CTKP-PREX.

I remember what Ate Beth Perez once advised me. Wag ko na raw i-measure and success. Ipag-pray ko na lang daw na maging masaya. I reflected on that. Oo nga, gusto ko lang namang maging masaya ang palaro. But let me get back to you, Ate Beth. You know what, in this PREX Basketball Tournament, God allowed us to hit two birds in one stone – successful and happy!

Mga Kuya, mga Ate, I am now open for your questions and feedback. Thank you.


Countless words popped out of my lips upon thinking of the reasons why I have chosen to apply for the Team Lead post – career growth, skill enhancement, challenge, motivation, financial assistance, among others.

I have been in the call center industry for more than four years now, comprising more than 80% of the time I have worked after I graduated from college. I have heard myself talking to my relatives and bragging to my friends the reasons why I chose to stay in the industry. I have caught myself recruiting acquaintances and most recently, serving as resource speaker for a pool of college students in a Career Management Class, on why Filipinos should consider being in a call center as a profession. I have always talked about the compensation and benefits I get as a call center employee. I have always shared the joys I feel whenever I get to help an 85-year old man wire his modem to the right ports and have his e-mail page up. I have always been proud of my ability to pacify a crying and cursing middle-aged woman who has just had a divorce from a man who changed her account password. I have learnt from Convergys Services Philippines, most of all, integrity, self-discipline, time management, ownership and perception management – the values I impart to my sons even at their early age.

Yes, I have been in this industry, in this company, for hundreds of things I get for myself. I feel now’s the right time to give back to the industry all the good it has done to me. I decide to start with the company who has never failed to recognize my ability and to remind me of what I can do to overcome my shortcomings. I believe that the Team Lead post is the best venue where I can express my gratitude. Given the responsibilities of a Team Lead, I get to prepare action plans and project proposals for the betterment of the company, I get to be a middle man – give mandate from the management as well as speak up for the agents, most of all, I get to rear the heart of the industry – human resource in operations.

This is but the tip of the iceberg if I have to elaborate the reasons I have in mind and the desires I hold in my heart for applying for the position. I am yet to display these reasons when I get to be in the position for I know that in a year or two after that, I will be answering the same question for the Operations Manager post.

Authority is the right to influence the behavior of others on the basis of an acknowledged duty to obey while leadership is the influence exerted over a large group or body, or personal qualities that foster willing obedience in others.

I have opted to apply for the Team Lead post because I can influence others to perform and give the center better statistics. I have been a Technical Customer Care Representative at Convergys Services Philippines for 2 years and 3 months now and I have achieved what I have aimed for - to excel in my field, which is proven by my leveling up as Senior Specialist in the Agent Career Pathing recently. It is in this regard that I would like to grab this opportunity to use my skills and capabilities to become a supervisor and manage others to help them excel. The position requires experience and familiarity with the tasks to be undertaken by subordinates in order to guide and boost their productivity and efficiency. On top of this, the position entails that the person must be experienced in handling processes and relationships, able to boost performance and enable others to deliver. I have the capability to do these things. With my stay in the program, I have mentored my co-agents, with more attention to the newbies, to give excellent performance. Of course, there are no questions asked about how well I can handle relationships - I do that with excellence. Moving forward, I strongly believe that I can do more as a Team Lead for a Team Lead has a much wider circle of influence than an agent.

I am determined to get this position not only because of the reason mentioned but also because I want to quench my thirst for learning. Being a Team Lead would allow me to learn new processes and perform administrative work while driving my team, my program and my company to success.

I am ready to take the new challenge.